SAP jobs stay in Running status even when the status is completed on SAP System.

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
Possible error message in the universe.log:
| 2014-11-24 17:22:35 |INFO |X|SAP|pid=18874422.29567| uxsap_connect | RFC connexion fails for SAP system [ABB_IT/*/U_SAPP10E]
Patch level detected:Dollar Universe 6.1
Product Version: Dollar.Universe 6.1.0

Description :SAP jobs stay in Running status even when they are completed on the SAP System.

Cause

Cause type:
Configuration
Root Cause: The data file uxsapjnl.dta has been corrupted due to an abrupt stoppage of the machine without stopping Dollar Universe properly.

Environment

OS: All

Resolution

In order to Workaround the issue:

-Stop Dollar Universe

-Make a backup of uxsapjnl.dta

-Delete the uxsapjnl.dta

-Restart Dollar Universe.

Fix Status: No Fix

Additional Information

Workaround :
N/A