The extraction of Exceptions takes a long time

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Article ID: 85441

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
There is no error message in the extraction log:
[16 May 2014 23:58:49] Extraction registered to ExecutionManager in PENDING status.
Patch level detected:Reporter 6.1
Product Version: Dollar.Universe 6.1.01

Description :The extraction of Exceptions takes a very long time (ex. 3 hours).

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: All

Resolution

Several corrections and improvements have been made in Reporter 6.3.21 and beyond.
In order to continue troubleshooting, Automic Support recommends upgrading to the latest version of Reporter to verify if this issue is still present.

Fix Status: Released

Fix Version(s):
Component: Reporter
Version: Dollar.Universe 6.3.21

Additional Information

Workaround :
N/A