'Cancel Request' button is missing for End Users
Article ID: 8542
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After configuring Service Catalog to allow Users to Cancel Requests, the button is missing in the Request Detail form.
The configuration is done in: Catalog Tab > Configuration > Request Management Configuration > Access Control: Cancel Request > Select <End User>
Environment
Service Catalog 14.1.x
Cause
The option Catalog Tab > Configuration > Request Management Configuration > Allow Cancellation Through is set to Submitted.
Resolution
Set Catalog Tab > Configuration > Request Management Configuration > Allow Cancellation Through to Fulfilled or Approval Done.
Feedback
Yes
No
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