Jobs remain in Pending status in some generic batch queues
Article ID: 85404
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
No error appear on the log
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0
Description :The jobs submitted to some generic batch queues remain in status Pending
No error appear on the log
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0
Description :The jobs submitted to some generic batch queues remain in status Pending
Cause
Cause type:
Other
Root Cause: The job data file of dqm was corrupted
Other
Root Cause: The job data file of dqm was corrupted
Environment
OS: All
Resolution
In order to restore the service, simply reset the impacted generic batch queues:
Via the command line:
uxresetque queue=QUEUE_NAME
Or via UVC, go to Monitoring - Batch Queue Status
then select the impacted queue, click on Complete and then click on Start.
Jobs should run fine afterwards.
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.1.01
Via the command line:
uxresetque queue=QUEUE_NAME
Or via UVC, go to Monitoring - Batch Queue Status
then select the impacted queue, click on Complete and then click on Start.
Jobs should run fine afterwards.
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.1.01
Additional Information
Workaround :
N/A
N/A
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