Jobs remain in Pending status in some generic batch queues

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Article ID: 85404

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
No error appear on the log

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :The jobs submitted to some generic batch queues remain in status Pending

Cause

Cause type:
Other
Root Cause: The job data file of dqm was corrupted

Environment

OS: All

Resolution

In order to restore the service, simply reset the impacted generic batch queues:

Via the command line:
uxresetque queue=QUEUE_NAME

Or via UVC, go to Monitoring - Batch Queue Status
then select the impacted queue, click on Complete and then click on Start.

Jobs should run fine afterwards.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.1.01

Additional Information

Workaround :
N/A