The manager SAP (uxagtsap) crashes when handling SAP_XBP2 children jobs

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the universe.log these kind of messages appear with the traces 0, SAPMGR, RFC, JNL are enabled on the Main log level, when the manager Sap crashes :
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| 2014-12-04 20:14:11 |INFO |X|SAP|pid=17667.282170| uxsap_jnl_del_job | Job (INVOICE_0110) (20134000) not found in jnl file (0)
| 2014-12-04 20:15:01 |ERROR|X|cmd|pid=16511.1| k_handshakeHello | u_recv_msg in error [-1]: Errno syserror 232: Connection reset by peer (recv returns error)
| 2014-12-04 20:15:01 |ERROR|X|sap|pid=16400.1| k_handshakeHello | u_recv_msg in error [-1]: Errno syserror 232: Connection reset by peer (recv returns error)
| 2014-12-04 20:15:01 |ERROR|X|cmd|pid=16511.1| owls_connect_auth | k_connect_auth_timeout(sdeu0005/SAP) returns error [-1]
| 2014-12-04 20:15:01 |ERROR|X|sap|pid=16400.1| owls_connect_auth | k_connect_auth_timeout(sdeu0005/SAP) returns error [-1]
| 2014-12-04 20:15:01 |ERROR|X|sap|pid=16400.1| o_callsrv_connect_r | Connection error 0 [Hello request error]
| 2014-12-04 20:15:01 |ERROR|X|cmd|pid=16511.1| o_callsrv_connect_r | Connection error 0 [Hello request error]
| 2014-12-04 20:15:01 |ERROR|X|cmd|pid=11448.1| read_new_network_message | Network error -2: Connection closed
########################################################### 

Patch level detected:Dollar Universe 6.3.21
Product Version: Dollar.Universe 6.3.21

Description :Manager for SAP randomly crashes when handling SAP_XBP2 children jobs

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: All

Resolution

6.3.23 is not available on all os, please contact Customer Service if you need more details.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.23

Additional Information

Workaround :
N/A