AUTOSERV is not set

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

I have installed the software and the services are running, however, I cannot enter autosys_secure as it says environmental vriables AUTOSERV/AUTOUSER not set even though I can see them set in the Admin GUI. 

Cause

Customer had run the program initiautosys.exe and this reinitialized the variables AUTOSERV and AUTOUSER

Environment

Autosys version 11.3.x

Resolution

Customer set back manually these variables AUTOSERV and AUTOUSER with correct values and this resolved the problem.