Univiewer Webconsole fails to start after Java Upgrade

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Article ID: 85360

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
Unexpected error while connecting to the UniViewer gateway. Please contact your administrator for assistance

Patch level detected:UniViewer 3.x in HTTP mode
Product Version: Univiewer Webconsole 3.x or superior

The Univiewer Webconsole fails to start after the upgrading Java.
Java from Oracle has been upgraded on the server hosting Tomcat.


 

Cause

Cause type:
Configuration
Root Cause: Tomcat server should be stopped during Java upgrades and started after the procedure has completed succesfully.

Environment

OS: All
OS Version: N/A

Resolution

Restart the Tomcat Server hosting the Webconsole.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A