Whenever LDAP gets synchronized (manual or scheduled),any LDAP/Active users loose their access to run jobs or uprocs, etc.

Article Id: 85358

Status: Published

Updated On: 15-04-2018 08:07

Legacy Id: 000011550

Products:

CA Automic Dollar Universe

Issue/Introduction:

Error Message :
here are LDAP authentication errors in the uvserver.log when logging in with LDAP user:
| 2014-02-13 07:56:30 |ERROR| request-worker-9 | com.orsyp.central.ldap.SimpleLogin | Authentication Exception
Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Whenever LDAP gets synchronized (manual or scheduled),any LDAP/Active users lose their access to run jobs or uprocs, etc.

Cause:

Cause type:
Defect
Root Cause: The root cause is that the user being used or entered when logging from Univiewer Console is not the same case(lower or upper case) as defined in LDAP/Active directory.

Environment:

OS: All

Resolution:

Workaround:
Please make sure that the user you enter on the Univiewer Console has the same case(lower or upper case) as defined in LDAP/Active directory.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.2.01

Additional Information:

Workaround :
N/A