LogMonitor can not supervise a File on a shared folder

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
No error appear on the log

Patch level detected:SP Analyst Agent Log Monitor 5.50
Product Version: Sysload 5.5.0

Description :LogMonitor can not supervise a file that is stored on a mounted network drive.

The format of the file is ANSI, and it is correctly analyzed when copying the same log file on a local disk.

Cause

Cause type:
Configuration
Root Cause: LogMonitor can not supervise a File on a shared folder starting on Windows 2008 because of a limitation of the services launched as LocalSystem.

Environment

OS: Windows Server 2008
OS Version: Windows 2008 and superior versions

Resolution

In order to be able to supervise log files stored on a network drive the following configuration needs to be implemented:

1. Edit the
#############################
[ExecOnStartup]
net use X: \\frsplsrc02\nfshome2
#############################

Where X: local logical unit
And \\frsplsrc02\nfshome is the remote folder location (replace it by yours)

With this configuration, LogMonitor will be able to monitor the log file stored on for example: 'X:\home\ffx\console.log' that corresponds to \\frsplsrc02\nfshome\home\ffx\console.log

2. Edit the service Sysload LogMonitor and change the User account replacing LocalSystem by an AD account / Local Account ( see the tab Log On -- This Account)

3. Start the service Sysload LogMonitor and set correctly the files to be supervised.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0

Additional Information

Workaround :
N/A