Description :LogMonitor can not supervise a file that is stored on a mounted network drive.
The format of the file is ANSI, and it is correctly analyzed when copying the same log file on a local disk.
Cause
Cause type: Configuration Root Cause: LogMonitor can not supervise a File on a shared folder starting on Windows 2008 because of a limitation of the services launched as LocalSystem.
Environment
OS: Windows Server 2008 OS Version: Windows 2008 and superior versions
Resolution
In order to be able to supervise log files stored on a network drive the following configuration needs to be implemented:
1. Edit the ############################# [ExecOnStartup] net use X: \\frsplsrc02\nfshome2 #############################
Where X: local logical unit And \\frsplsrc02\nfshome is the remote folder location (replace it by yours)
With this configuration, LogMonitor will be able to monitor the log file stored on for example: 'X:\home\ffx\console.log' that corresponds to \\frsplsrc02\nfshome\home\ffx\console.log
2. Edit the service Sysload LogMonitor and change the User account replacing LocalSystem by an AD account / Local Account ( see the tab Log On -- This Account)
3. Start the service Sysload LogMonitor and set correctly the files to be supervised.