Asset Viewer Button Points to Incorrect URL

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When clicking on the Asset Viewer button from the CI detail screen, it attempts to launch an incorrect non-SSL URL, which results in a 404 error if SSL is being enforced in the environment.

Environment

CA Service Desk Manager - ALL VERSIONSSSL Being enforced in the environment

Cause

This may be caused by an incorrect value set for the @NX_SERVLET_SERVER_URL variable in the nx.env file.

Resolution

Open the nx.env file and update the @NX_SERVLET_SERVER_URL as follows:

@NX_SERVLET_SERVER_URL=https://SERVERNAME:8443

Next, recycle CA Service Desk Manager services, and test launching the Asset Manager from a CI again.

It should now point to the proper URL and load correctly.