Cannot get instances : Timeout; OID '.1.3.6.1.2.1.2.2.1.2'; No Response from X.X.X.X

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Article ID: 85303

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
 The error on the log sldnetdev_XXXXX_collect.log is either: 
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Tue Nov 26 09:27:02 2013: [SpsSnmpPluginCollect] *** Cannot get instances : Timeout; OID '.1.3.6.1.2.1.2.2.1.2'; No Response from 172.16.11.145 
Tue Nov 26 09:27:02 2013: [SpsSnmpPluginCollect] *** Can not connect to device '172.16.11.145' 
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Or: 
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Tue Nov 26 09:26:05 2013: [SpsSnmpPluginCollect] *** Cannot get values for the metric with instances 'IF_MIB_ifOutOctets'(CalcType:COUNTER32): Timeout; OID '.1.3.6.1.2.1.2.2.1.16'; No Response from 172.16.11.145 
Tue Nov 26 09:26:07 2013: [SpsSnmpPluginCollect] *** Cannot get values for the metric with instances 'IF_MIB_ifOutOctets_Mbits'(CalcType:COUNTER32): Timeout; OID '.1.3.6.1.2.1.2.2.1.16'; No Response from 172.16.11.145 

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Patch level detected:SP Analyst Agent for Network Devices
Product Version: Sysload 5.5.0

Description :The agent sldnetdev does not retrieve in some ocassions several counters

Cause

Cause type:
Defect
Root Cause: Some SNMP devices may not be compatible with SNMP v2c, so they do not reply while asking for the list of instances.

Environment

OS: All

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0

Additional Information

Workaround :
N/A