Windows Administrator account can no longer access Dollar Universe

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Article ID: 85296

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
During uxshutdown:
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Log File DOLLAR UNIVERSE, : Permission denied 
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Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :On Windows nodes, the Windows Administrator account can no longer access Dollar Universe after its user name has been changed.

Cause

Cause type:
Configuration
Root Cause: 1/ With Proxy:Now when "compadmin" attempts to use Dollar Universe commands, it will not recognize this username.
2/ Without a Proxy:

Environment

OS: Windows
OS Version: All Windows

Resolution

1/ With Proxy:
From a remote node, push a new user called "compadmin" to the affected node using a Dollar Universe administrator user (in our example, "univa"). This will allow the user "compadmin" to use Dollar Universe. Once this has been done, use the "setproxy" command to modify your proxy definitions to add the "compadmin" user to your proxy definitions.

2/ Without a Proxy:
- Check the user permissions on the Dollar Universe directories and ensure that your user have full rights access on the sub-directory exp/log/

Fix Status: No Fix
 

Additional Information

Workaround :
N/A