ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
License shows up as invalid
Article ID: 85294
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
In UniViewer Console, via the UniViewer Management Server's Node Settings view, under "Licenses":
License will display as "Invalid"
Patch level detected:Univiewer Console 4.0.00
Product Version: Dollar.Universe 6.0.0
Description :License applied to UniViewer Management Server via UniViewer Console shows up as invalid.
In UniViewer Console, via the UniViewer Management Server's Node Settings view, under "Licenses":
License will display as "Invalid"
Patch level detected:Univiewer Console 4.0.00
Product Version: Dollar.Universe 6.0.0
Description :License applied to UniViewer Management Server via UniViewer Console shows up as invalid.
Cause
Cause type:
Configuration
Root Cause: The license requested is missing the suffix "_MgtServer" for the UniViewer node name. This is a common oversight; users will enter the UniViewer Management Server's host name as both the node name and host name when requesting a license. By default, the suffix "_MgtServer" is added to a host name to make a unique node name for the UniViewer Management Server, though this can be changed at the time of installation.
Configuration
Root Cause: The license requested is missing the suffix "_MgtServer" for the UniViewer node name. This is a common oversight; users will enter the UniViewer Management Server's host name as both the node name and host name when requesting a license. By default, the suffix "_MgtServer" is added to a host name to make a unique node name for the UniViewer Management Server, though this can be changed at the time of installation.
Environment
OS: All
OS Version: Any OS
OS Version: Any OS
Resolution
When requesting a license, please include the entire UniViewer Management Server node name, including the "_MgtServer" suffix if applicable. The full name of the UniViewer Management Server can be found in the top right corner of the UniViewer Console view, under the user's name.
Fix Status: No Fix
Fix Status: No Fix
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
Powered by
