How to download the unsigned ActiveX Controls manually
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How to download the unsigned ActiveX Controls manually


Article ID: 8528


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


How to allow the download of unsigned ActiveX controls on to IE browsers 


CA Service Desk Manager 12.9CA Service Catalog R12.9CA Service Desk Manager 14.1CA Service Catalog R14.1


Unable to render the Dashboard tables on IE versions browser due to missing relevant ActiveX controls


Please follow this procedure as follows: 

1. Open Internet Explorer. 

2. Click on Tools > Internet Options. 

3. Go to the Security tab. 

4. Click on Custom level. 

5. In the menu that opens, scroll to "Download unsigned ActiveX controls" and check the value selected is "Enable". 

6. If not Enabled, select the check box to Enable this option. 

7. Click on OK to validate and close the Settings window.

Additional Information

Note: External link posted outside of CA documentation you might want to have a glance for similar issues