ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
The error messages "cannot read USER [ ][ ]" or "cannot read MU [ ][ ]" appear on the universe.log
Article ID: 85272
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
The errors that appear on the universe.log are:
#####################
|ERROR|X|IO |pid=6444.14380| owls_mu_read | cannot read MU [][], err=[3]
|ERROR|X|IO |pid=6444.14380| o_io_cache_data_provider | Error getting Mu <>: 600
|WARN |X|IO |pid=6444.14380| o_mutz_retrieve_tz_desc | Unable to get MU informations.
#####################
#####################
|ERROR|X|IO |pid=835658.535| owls_user_read | cannot read USER [][ ], err=3
|ERROR|X|IO |pid=835658.535| o_io_cache_data_provider_ | Error getting User <>: 600
|ERROR|X|IO |pid=835658.535| o_io_cache_get | Object not found
#####################
Patch level detected:Dollar Universe 6.5.01
Product Version: Dollar.Universe 6.5.01
Description :In some cross nodes events situations, some error messages "cannot read USER [ ][ ], err=3" appear on the universe.log
Also, whenever you try to display the task list, and one of them has no MU defined, this error message appear on the log: "cannot read MU [][], err=[3] "
The errors that appear on the universe.log are:
#####################
|ERROR|X|IO |pid=6444.14380| owls_mu_read | cannot read MU [][], err=[3]
|ERROR|X|IO |pid=6444.14380| o_io_cache_data_provider | Error getting Mu <>: 600
|WARN |X|IO |pid=6444.14380| o_mutz_retrieve_tz_desc | Unable to get MU informations.
#####################
#####################
|ERROR|X|IO |pid=835658.535| owls_user_read | cannot read USER [][ ], err=3
|ERROR|X|IO |pid=835658.535| o_io_cache_data_provider_ | Error getting User <>: 600
|ERROR|X|IO |pid=835658.535| o_io_cache_get | Object not found
#####################
Patch level detected:Dollar Universe 6.5.01
Product Version: Dollar.Universe 6.5.01
Description :In some cross nodes events situations, some error messages "cannot read USER [ ][ ], err=3" appear on the universe.log
Also, whenever you try to display the task list, and one of them has no MU defined, this error message appear on the log: "cannot read MU [][], err=[3] "
Cause
Cause type:
Defect
Root Cause: N/A
Defect
Root Cause: N/A
Environment
OS: All
Resolution
Update to the fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
Powered by
