When using the DUAS Windows 64bits kit, version 6.3.01 or higher, an issue might be encountered during installation or update.

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Article ID: 85240

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
Some error may appear on the Windows Event Viewer stating that the binaries Dollar Universe could not start.
Example :

###
error 1053
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Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :When using the DUAS Windows 64b kit version 6.3.01 or higher, an issue might be encountered during installation or update.
After upgrade, DU engines can not be started.

Cause

Cause type:
Configuration
Root Cause: The installation or upgrade to Dollar Universe 6.3.XX WINDOWS64 may fail because the kits 6.3.xx WINDOWS64 are full 64bits and they need the Microsoft Visual C++ 2008 Redistributable Package (x64) librairies.

Environment

OS: Windows
OS Version: any windows 64bits

Resolution

Install the libraries provided by the following package : Microsoft Visual C++ 2008 Redistributable Package (x64).
http://www.microsoft.com/en-us/download/details.aspx?id=15336

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.01

Additional Information

Workaround :
N/A