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When using the DUAS Windows 64bits kit, version 6.3.01 or higher, an issue might be encountered during installation or update.

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Article ID: 85240

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
Some error may appear on the Windows Event Viewer stating that the binaries Dollar Universe could not start.
Example :

###
error 1053
###

Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :When using the DUAS Windows 64b kit version 6.3.01 or higher, an issue might be encountered during installation or update.
After upgrade, DU engines can not be started.

Environment

OS: Windows
OS Version: any windows 64bits

Cause

Cause type:
Configuration
Root Cause: The installation or upgrade to Dollar Universe 6.3.XX WINDOWS64 may fail because the kits 6.3.xx WINDOWS64 are full 64bits and they need the Microsoft Visual C++ 2008 Redistributable Package (x64) librairies.

Resolution

Install the libraries provided by the following package : Microsoft Visual C++ 2008 Redistributable Package (x64).
http://www.microsoft.com/en-us/download/details.aspx?id=15336

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.01

Additional Information

Workaround :
N/A