The amrss plugin (amrss.exe process) periodically crashes.

Products

• CA Client Automation

Issue/Introduction

The amrss plugin (amrss.exe process) periodically crashes.  The following trace is observed in the amrss trace log:

Error text says (for search-ability):

ERROR  | start Recived VERIFY_SIG with filesize 28272340

Note: the filesize may vary.

 

 

Environment

Client Automation (ITCM) r14 SP1 and r14 SP2 are affected.

Resolution

The following patches are available:
r14 SP1: T5IZ381 (AMRSS Crash)
r14 SP2: T5IZ382 (AMRSS crash)

Please open a support case to request the patch for your version.