The uxioserv crashes when Dollar Universe Explorer refuses a request: "DUA has refused our request (503: " on universe.log

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
The following kind of errors appear on the universe.log of the node:

####################
|ERROR|X|IO |pid=3245.139680305633024| _read_dua_response | DUA has refused our request (503: 
|FATAL|X|IO |pid=3245.139680305633024| k_process_signal | *** execution handler: SIGNAL=(11) PID=(3245) PPID=(1) GPID=(3245)
####################

Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :The uxioserv process crashes with a signal 11 when Dollar Universe Explorer refuses a request

Environment

OS: All

Cause

Cause type:
Defect
Root Cause: N/A

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21

Additional Information

Workaround :
N/A