UVMS 6.x uses 100% of cpu when working with packages - error: Transaction duration X:X:X:X

book

Article ID: 85176

calendar_today

Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the uvserver.log these errors appear when UVMS is struggling when acessing the audit trail displayed on the list of packages:

##############
2014-07-02 12:05:39 |ERROR| request-worker-10939 | com.orsyp.central.aspect.DAOServiceCheckerAspect | Transaction duration: 01:23:25.248 
com.orsyp.central.aspect.DAOServiceCheckerAspect$LongTransactionWorning: Long transaction detected. Transaction duration: 01:23:25.248
 at com.orsyp.central.aspect.DAOServiceCheckerAspect.logTransactionDuration(DAOServiceCheckerAspect.java:203)
##############

Patch level detected:Univiewer Console 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :When a user is working with Univiewer Console and displays the list of packages, the UVMS cpu utilization can use 100% of the CPU for a long period of time.
Users can't connect to UVMS during that period.
Low Performance of Univiewer Console when UVMS cpu utilization is too high.
Response times displayed on Server Monitoring of UVMS are too high.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: All

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Console
Version: Dollar.Universe 6.2.26

Additional Information

Workaround :
N/A