Error "Login to(Catalog) Unknown error occurred while login" When Logging into Unified Self-Service through mobile app.

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Article ID: 8517

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Error "Login to(Catalog) Unknown error occurred while login" appears when logging into CA Service Management Mobile application using Unified Self-Service (USS) URL.

Cause

The authentication type set in Catalog is set to "Artifact Based Single Sign On" but no SSO is being used.

Environment

Service Catalog 17.0Unified Self-Service (USS) 17.0

Resolution

1) Log into Service Catalog as an Administrator > Administration > Configuration > Single Sign-on Authentication

2) Set "Single Sign on Type" to disabled > Save

3) Log into Mobile app using USS URL