Error "Login to(Catalog) Unknown error occurred while login" When Logging into Unified Self-Service through mobile app.

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Error "Login to(Catalog) Unknown error occurred while login" appears when logging into CA Service Management Mobile application using Unified Self-Service (USS) URL.

Cause

The authentication type set in Catalog is set to "Artifact Based Single Sign On" but no SSO is being used.

Environment

Service Catalog 17.0Unified Self-Service (USS) 17.0

Resolution

1) Log into Service Catalog as an Administrator > Administration > Configuration > Single Sign-on Authentication

2) Set "Single Sign on Type" to disabled > Save

3) Log into Mobile app using USS URL