Error "Login to(Catalog) Unknown error occurred while login" When Logging into Unified Self-Service through mobile app.

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Error "Login to(Catalog) Unknown error occurred while login" appears when logging into CA Service Management Mobile application using Unified Self-Service (USS) URL.

Environment

Service Catalog 17.0Unified Self-Service (USS) 17.0

Cause

The authentication type set in Catalog is set to "Artifact Based Single Sign On" but no SSO is being used.

Resolution

1) Log into Service Catalog as an Administrator > Administration > Configuration > Single Sign-on Authentication

2) Set "Single Sign on Type" to disabled > Save

3) Log into Mobile app using USS URL