ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Error "Login to(Catalog) Unknown error occurred while login" When Logging into Unified Self-Service through mobile app.
Article ID: 8517
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Error "Login to(Catalog) Unknown error occurred while login" appears when logging into CA Service Management Mobile application using Unified Self-Service (USS) URL.
Cause
The authentication type set in Catalog is set to "Artifact Based Single Sign On" but no SSO is being used.
Environment
Service Catalog 17.0Unified Self-Service (USS) 17.0
Resolution
1) Log into Service Catalog as an Administrator > Administration > Configuration > Single Sign-on Authentication
2) Set "Single Sign on Type" to disabled > Save
3) Log into Mobile app using USS URL
Feedback
Yes
No
Powered by
