UVMS crashes for an unknown reason
Article ID: 85127
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
Error message:
| 2015-11-06 07:05:34 |ERROR| request-worker-2225 | com.orsyp.central.ldap.LDAPManagerImpl | Authenticate: Cannot authenticate login: rxk5571 because the LDAP server cannot be reached. Unreachable server: HUMAD.COM:636. UVMS data base read/write/query:
| 2015-11-06 07:06:51 |ERROR| request-worker-2146 | com.orsyp.central.aspect.DataAccessExceptionTranslator | could not initialize a collection: [com.orsyp.central.jpa.jpo.security.RoleEntity.permissions#5472282]
Patch level detected:Univiewer Management Server 6.3.00
Product Version: Dollar.Universe 6.3.01
Description :Uvms crashes and taking lot of CPU ressources while is running. No other process than Java is running at the time of the crash
UVMS attempts to read/write/query its database while having a spike in memory usage. This may occur during the scheduled derby database hot backup (which is set to run every 50 minutes) and consumes up to 800Mb of additional memory; the CPU may also spike to 90-100% for roughly 1 minute while running.
Error message:
| 2015-11-06 07:05:34 |ERROR| request-worker-2225 | com.orsyp.central.ldap.LDAPManagerImpl | Authenticate: Cannot authenticate login: rxk5571 because the LDAP server cannot be reached. Unreachable server: HUMAD.COM:636. UVMS data base read/write/query:
| 2015-11-06 07:06:51 |ERROR| request-worker-2146 | com.orsyp.central.aspect.DataAccessExceptionTranslator | could not initialize a collection: [com.orsyp.central.jpa.jpo.security.RoleEntity.permissions#5472282]
Patch level detected:Univiewer Management Server 6.3.00
Product Version: Dollar.Universe 6.3.01
Description :Uvms crashes and taking lot of CPU ressources while is running. No other process than Java is running at the time of the crash
UVMS attempts to read/write/query its database while having a spike in memory usage. This may occur during the scheduled derby database hot backup (which is set to run every 50 minutes) and consumes up to 800Mb of additional memory; the CPU may also spike to 90-100% for roughly 1 minute while running.
Cause
Cause type:
Configuration
Root Cause: N/A
Configuration
Root Cause: N/A
Environment
OS: Windows Server 2008
Resolution
The Virtual Machine hosting the UVMS is insufficient in its resource sizing. You will need to increase its sizing parameters.
Fix Status: Released
Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.3.01
Fix Status: Released
Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.3.01
Additional Information
Workaround :
N/A
N/A
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