Unable to Access History Trace and Job Log

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
UVC error message:
######################
Une erreur est survenue au cours d'une opération sur un fichier
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- universe.log error message:
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| 2013-07-14 06:15:01 |ERROR|X|IO |pid=3888.121248| u_io_error | file open error 2: No such file or directory (D:\ORSYP\DUAS\C_PROD_SQ-PAPP26\data\exp\u_fmcx60.dta)
| 2013-07-14 06:15:01 |ERROR|X|IO |pid=3888.121248| u_write_article | no article
######################

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :In the Univiewer Console, user is not able to:
- open the history trace and job log of jobs that completed.
- rerun jobs that aborted.

Environment

OS: All
OS Version: All

Cause

Cause type:
Other
Root Cause: During the offline reorg, the u_fmcx60.dta data file was copied to the temp folder, but it was not copied back to the exp\data folder because the anti-virus was using the file.

Resolution

1.shutdown the node.
2.copy the data file back to the exp\data folder
3.run an offline reorg
4.restart the node

Fix Status: No Fix
 

Additional Information

Workaround :
N/A