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Agent fails to start if keystore for defining SSL certificate is set to .ini file


Article ID: 85111


Updated On:


CA Automic Workload Automation - Automation Engine


Error Message :
20170207/103353.340 - 21

The RA Web Service Agent SOAP ends with an error message and short trace if the keystore data is added to save an SSL certificate.

The error message within the Agent log looks like this directly after startup:

U02013310 Failed to load RA Agent.
U00003620 Routine 'UCEX_R' forces trace because of error.

within the trace you find following line describing the error:
at [...]


Cause type:
Root Cause: This is caused by a defect within RA Web Service Agent when the keystore's SSL certificate is defined in the .ini file.


OS Version: N/A


Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
RA Web Service SOAP Solution 4.2 - Available

Additional Information

Workaround :