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Time Events execute twice randomly
Article ID: 85110
CA Automic Workload Automation - Automation Engine
Error Message : N/A
Intermittently, Event objects execute twice when they should only have been activated once.
This behavior has only been seen in Automation Engine version 9.
To determine if this is affecting your system, you can go to the Details of the double-firing event by right-clicking on it from the Activities window, select Details, and look at the "Activator" row. If this is activated twice by the same activator (and is not set to do so either by two activations via script or two set for execution in a Schedule), this issue is present and will require further investigation by Automic.
If the issue becomes more frequent (and/or is reproducible), it should be resolved with the assistance of the Automic Customer Service / Support team.
The Automic Community article referenced below explains how to gather trace and log files required by the Automic Customer Service team for this issue.
The relevant section is the Work Process (WP) section. Communication Process (CP) and Agent can be ignored.
Tickets should contain:
The RunIDs of the Events in question
The full set of WP log files
The full set of WP trace files (both found by default in the Automation Engine\temp directory)