Starting Utilities causes EXCEPTION_ACCESS_VIOLATION error as lookandfeel.jar file incorrectly named in configuration and script files
Article ID: 85099
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Error Message :
To start the Utilities on different systems under different environments, there are several sh and bat files.
In these files and also in the ini-files of the Utilities, a file named UC4LookAndFeel.jar is referenced.
The name of this file should be lookandfeel.jar. Since it is referencing the wrong file name the above error message is displayed.
Root Cause: The UC4lookand feel.jar filename was not renamed to lookandfeel.jar in the .ini, sh, and .bat files being used by Utilities.
OS Version: N/A
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Automation Engine 12.1.0 - Available
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Automation Engine 11.1.6 - Available
Manually rename the UC4lookandfeel.jar to lookandfeel.jar in all the bat, sh and ini files.