Troubleshooting Automation Engine (Master) in TROUBLE status

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

The Explorer window shows the Automation Engine in a Trouble status.

Investigation

The Trouble status is set by the Automation Engine when it decides that the Agent is not doing its task (for example, the Automation Engine sent a task to start 5 minutes ago, but the Agent never started it).  The so_back.so_last_activity has not been updated for the amount set in the Sleep time field + 60 seconds.

References
 

Application Manager 9.1 Documentation
User Guide > Automation Engine/Agent Status Values
 

Environment

OS Version: N/A

Cause

Cause type:
Other
Root Cause: The Trouble status is set by the Automation Engine when it decides that the Agent is not processing its tasks.

Resolution

Check the following to resolve an RmiServer in Trouble status:

• Make sure the RMI server is running.
• Automation Engine: Locked row in database. May need to run listpids.sql to find any hung Oracle processes and stop them.
• Agent: Verify that there is adequate disk space.
• Look at the automation engine and agent log files in log directory. Check the files for errors and verify that all parameters are set correctly for the agent.
• Look into system CPU and memory usage for other processes that might be impacting Applications Manager operation.
• Check View> View Connections> Rmi Servers> If an RmiServer has its Master column set to ok, and it does not have a Session ID, double click the Ok to set it to No. Then double click the No if RmiServer with a session ID has No in its Master column.

<Please see attached file for image>

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A