Unix/Linux agents, in a DMZ zone, time out and the above error message is displayed.
Cause
Cause type: Configuration Root Cause: Even though tcp_keepalive by default is set to yes, it fails to pick up the setting in v11 Agents running on Unix or Linux servers.
Environment
OS Version: N/A
Resolution
Modify the agent's ini file(ucxjlx6.ini) by making sure the following parameters are present and uncommented out.