Unix/Linux Agents in DMZ zone time out
Article ID: 85058
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
20170213/170142.624 - U02003044 Invalid 'read' call, socket 'UC4PROD#CP003'. Error code: ('145' - 'Connection timed out')
Unix/Linux agents, in a DMZ zone, time out and the above error message is displayed.
20170213/170142.624 - U02003044 Invalid 'read' call, socket 'UC4PROD#CP003'. Error code: ('145' - 'Connection timed out')
Unix/Linux agents, in a DMZ zone, time out and the above error message is displayed.
Cause
Cause type:
Configuration
Root Cause: Even though tcp_keepalive by default is set to yes, it fails to pick up the setting in v11 Agents running on Unix or Linux servers.
Configuration
Root Cause: Even though tcp_keepalive by default is set to yes, it fails to pick up the setting in v11 Agents running on Unix or Linux servers.
Environment
OS Version: N/A
Resolution
- Modify the agent's ini file(ucxjlx6.ini) by making sure the following parameters are present and uncommented out.
tcp_keepalive=yes
tcp_keepalive_time=30
tcp_keepalive_time=30
- Stop and restart the agent.
Fix Status: No Fix
Fix Version(s):
N/A
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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