Unix/Linux Agents in DMZ zone time out

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
20170213/170142.624 - U02003044 Invalid 'read' call, socket 'UC4PROD#CP003'. Error code: ('145' - 'Connection timed out')

Unix/Linux agents, in a DMZ zone, time out and the above error message is displayed.
 

Environment

OS Version: N/A

Cause

Cause type:
Configuration
Root Cause: Even though tcp_keepalive by default is set to yes, it fails to pick up the setting in v11 Agents running on Unix or Linux servers.

Resolution

1. Modify the agent's ini file(ucxjlx6.ini) by making sure the following parameters are present and uncommented out.

tcp_keepalive=yes 
tcp_keepalive_time=30

2. Stop and restart the agent.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A