Dollar Universe node 5.x doesn't start -- u_gethostbyname_mf error : Unknown host (host [XXXXX])

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the universe.log many errors may appear at the startup, like for example:
###############
<< 2014-07-08 18:26:40 14024736/uxstratm /u_io_callsrv_gen /000000000 - Error connecting IO server on host [hostname]: Unknown host
<< 2014-07-08 18:26:40 14024736/uxstratm /u_gelog1 /000000000 - Unable to get logical name S_CODNOEUD (API returns error -1)
<< 2014-07-08 18:26:40 14024736/uxstratm / /134460986 - %UNI_-E-U_UENV0101, This Company is unknown
###############

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :After doing a network change on the infrastructure the dollar universe node does not start anymore.
When launching the script uxstartup we get no output:
Example:
###############
root@frstaix716:/******/*****/mgr#./uxstartup
UNIVERSE startup procedure beginning
UNIVERSE startup procedure beginning
Nodes = ******
Companies = *****
End of UNIVERSE startup procedure
###############

Environment

OS: All Unix

Cause

Cause type:
Configuration
Root Cause: The error at startup comes from the fact that the hostname of the local node is not correctly resolved on the system.

Resolution

In order to fix the problem there are two possibilities:
1. Configure properly on the DNS or /etc/hosts file the correct mapping of hostname / ip adress of your system
2. Edit the file $UXMGR/uxsrsrv.sck and replace on the line containing your impacted node the second column which maps to the hostname and put the local ip adress of the server instead of the hostname.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.6.0 FX25010

Additional Information

Workaround :
N/A