ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

DUAS Jobs fail with Access is denied in Windows

book

Article ID: 85025

calendar_today

Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

All jobs launched in the node are failing with the same error message below in the Job Log:

_!------------------------------------------------ 
_!** VARIABLES
_!================================================
Access is denied.
0 file(s) copied.
 

Cause

Anti-virus / Virus scanner was blocking access to execute some binaries.

Environment

OS: Windows

Affects Release version(s): 5/6

Product: Dollar Universe

Resolution

Verify on the Windows Event viewer and Process monitoring that the error is not related to any Antivirus protection.

Confirm that the DUAS installation path is included on the whitelist of the virus scanner.

Verify the Authority Policies in the server grant access to DUAS in all the directories and files required for execution.