LDAP credentials not working with RA Agent

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Article ID: 85016

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Connection auto = serverCom.getAEConnection();
com.uc4.extensibility.iface.CITServerException: Logon error: Access denied

RA Agents do not work for LDAP users.  If an LDAP user is used, when the getAEConnection function is called the above error message is received and the logon fails.

 

Cause

Cause type:
By design
Root Cause: This is a feautre that has yet to be implemented.

Environment

OS Version: N/A

Resolution

At the moment the RA core cannot deal with users where credentials are checked outside of the Automation Engine such as LDAP. This is a missing feature that will be added in an upcoming release.

Fix Status: In Progress

Fix Version(s):
Component(s): RA Core

Automation Engine - TBD

Additional Information

Workaround :
Do not use LDAP credentials with RA Agents.