.bat file does not run when executed through Applications Manager

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

A .bat file is executed from Applications Manager (AM) and it fails and does not generate any output.

 

Cause

Cause type:
Other
Root Cause: It's important to ensure the .bat file can run successfully from the command line on the machine specified in AM. If that is successful, then it should run successfully from AM.

Environment

OS Version: N/A

Resolution

When testing a .bat file, it is important to Login into the host operating system as the user assigned to the Remote Agent that is hosted on this operating system. Run the .bat file from the user's command line and check if any output is generated.  If there is no output generated, than this is most likely a problem with the script and not with AM.  If output is generated and the .bat file runs successfully from the command line, then the job may not be set up correctly in AM and you will need to contact Automic support to further troubleshoot the issue.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A