Affects Release version(s): 7;8
Error Message :
Execution start attempts failed and cannot be recoverable.
If attempting to increase the approval time out by setting either
<add key="GracePeriod" value="P1D" /> in ...\automic\Tools\ARA\WebUI\customer.config
<add key="GracePeriod" value="1440" /> in ...\automic\Tools\ARA\WebUI\customer.config
when the workflow is executed it requires approval. If approval is given after 1 hour, the execution will be set to failed (Execution start attempts failed and cannot be recoverable).
<Please see attached file for image>
Root Cause: Approved executions could not start due to incorrect grace period handling.
OS Version: N/A
Update to a fix version listed below or a newer version if available.
The Package is available for download at the Automic-Support-Zone (https://support.automic.com).
Hotfix-Description: Incorrect behavior of approval grace-period
After the execution is approved, it could not start because of incorrect grace period handling. The system now uses Approval System > Grace Period (customer.config) to determine if the execution should continue after being approved.
Fix Status: Released
Release Manager 8.0.0 - Available
Release Manager 7.0.3 - Available