Objects are in Status "Waiting for Queue Slot" after stop/start of a Queue

Article Id: 84986
Status: Published
Updated On: 15-04-2018 08:07
Legacy Id: 000009881
Products:
CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction:

Error Message :
N/A

After starting or stopping a queue, objects remain in a status of "Waiting for Queue Slot" .

Investigation

  1. Start about 1000 activities in a stopped queue
  2. Set Queue to GO
Results

Actual:  Not all activities will be started. Some will hang in "WAITING FOR QUEUE SLOT" forever.

Expected:  Activities should process through the active queues.

Cause:

Cause type:
Defect
Root Cause: Queue does not start all children after setting to GO

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available

Additional Information:

Workaround :
Set the tasks manually to GO.