Most latency metrics are not retrieved by the agent for Netapp

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the log sldnetapp_XXXXXXXX.log these messages may appear when the Main module trace level : '1':

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[SpsNetAppPlugin] *** Metric 'CIFSShares_ReadLatency_G' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 

[SpsNetAppPlugin] *** Metric 'NfsV4Latency_VAR' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 

[SpsNetAppPlugin] *** Metric 'NFS_v3_OperationsRate_VAR' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=COUNTER64 

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Patch level detected:SP Analyst Agent for NetApp 5.60
Product Version: Sysload 5.6.0

Description :Most latency metrics are not retrieved by the agent for Netapp

Environment

OS: All

Cause

Cause type:
Defect
Root Cause: N/A

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0

Additional Information

Workaround :
N/A