Using One Installer 2.0.2 to install ARA Offerings, root URL for ECC/AWI is not set in customer.config file

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 6

Error Message :
ARA cannot be accessed by this URL
Please use Automic's Enterprise Control Center (ECC) to access Automic Release Automation (ARA). Ask your administrator for details.

Using One Installer 2.0.2 to install the ARA Offerings the root URL for the ECC/AWI is not set in the customer.config file.

Investigation

In ARA v5, an approver can be configured so that they receive notifications such as when a deployment is planned in the Production environment.  There are links within the notification email that will allow the approver to launch the ARA Web UI.
 
In ARA v11.2, the main interface was changed and moved to the Enterprise Control Center (ECC).  However, the format of the email notification has not changed so the links in the email no longer work.  Accessing the ARA Web UI directly will show the following error:

<Please see attached file for image>

If you look at the customer.config file, you will see that the One Installer did not enter the ECCURL value. 

<!-- UC4Deployment.ECCURL: Root URL of ECC application -->
<add key="UC4Deployment.ECCURL" value=""/>

 

 

Environment

OS Version: N/A

Cause

Cause type:
Defect
Root Cause: Root URL for the ECC/AWI is not set in the customer.config when using the One installer.

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
ONE Installer 4.0.0 - Available
ONE Installer 3.0.1 - Available
ONE Installer 2.0.3 - Available

Additional Information

Workaround :
Set the root URL of the ECC/AWI inside the customer.config file similar to this:
 

<!-- UC4Deployment.ECCURL: Root URL of ECC application --> 
<add key="UC4Deployment.ECCURL" value="http://yourHost:8080/ecc|AWI"/>