Unable to run Windows Job receive RETCODE 9009

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
JOBMSG ended with RETCODE 9009

When running a .bat file, the Windows job fails with the following errors.

'C:\\Automic\V10\Agents\windows\bin\UCXJWI3M.EXE' is not recognized as an internal or external command,operable program or batch file.
ATTENTION - UC4:JOBMESSENGER failed
JOB ended with RETCODE 0
JOBMSG ended with RETCODE 9009
JOB will abort with RETCODE from JOBMSG step
 

The agent files were copied from a 32-bit server environment.  The new agent server is a 64-bit server, so the incompatibility is causing the error.

Environment

OS: Windows

Cause

Cause type:
Configuration
Root Cause: The UC_EX_JOB_MD needs to point to the correct 64-bit executable.

Resolution

1. Update the agent binaries to the 64-bit installation of the agent.
In the UCXJWX6.ini file, verify the UC_EX_JOB_MD is pointing to the correct 64-bit executable.
If not, change the line:

UC_EX_JOB_MD=C:\Automic\V10\Agents\windows\bin\UCXJWI3M.EXE
to:
UC_EX_JOB_MD=C:\Automic\V10\Agents\windows\bin\UCXJWX6M.EXE

2. If there are no issues with the binaries and .ini file, try restarting the server where the agent is installed.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A