z/OS Agent crashes with System Completion Code SC01, when a user tries to open a report stored on Agent
Error Message :
U01002413 Unknown structure ' U02000033 Could not find routine 'GETFILE'.
SYSTEM COMPLETION CODE=0C1 REASON CODE=00000001
In the Report window of a JOBS object, there is a Directory tab. In case the Report is kept in the file (and is not stored in the Automation Engine database) it’s possible to view the Report by clicking the Open button.
<Please see attached file for image>
This does not work for z/OS Jobs, because this feature is not available on this platform.
However, nothing happens in the User Interface (UI) when the Open button is selected. There is no error message nor pop-up window displayed.
The following error message is written to the z/OS agent's log and the agent crashes.
U01002413 Unknown structure ' <?xml ve ', module ' UC11.BUILD.C(MSGCONV2):2750 '.U02000033 Could not find routine 'GETFILE'. In the JES Message Log (JESMSGLG) of the Agent Started Task (STC) or in the System Log (SYSLOG), the following System Completion Code is logged.
13:18:31 SYSTEM COMPLETION CODE=0C1 REASON CODE=00000001 13:18:31 TIME=13.17.40 SEQ=15692 CPU=0000 ASID=00A6 13:18:31 PSW AT TIME OF ERROR 078D0400 80000002 ILC 2 INTC 01 13:18:31 NO ACTIVE MODULE FOUND 13:18:31 NAME=UNKNOWN 13:18:31 DATA AT PSW 00000000 - 000A0000 000130E1 00000000 13:18:31 AR/GR 0: 00000298/00000000_137F89A3 1: 00000000/00000020_00185420 13:18:31 2: 00000000/00000000_57D680C4 3: 00000000/00000000_000127AC 13:18:31 4: 00000000/00000000_1372F110 5: 00000000/00000000_00014670 13:18:31 6: 00000000/00000000_00185460 7: 00000000/00000000_13722038 13:18:31 8: 00000000/00000000_13A548F0 9: 00000000/00000000_00185454 13:18:31 A: 00000000/00000000_0000001C B: 00000000/00000000_00000000 13:18:31 C: 00000000/00000000_001840C0 D: 00000000/00000000_00185388 13:18:31 E: 00000000/00000000_800128F4 F: 00000000/7F69B000_00000000 13:18:31 END OF SYMPTOM DUMP <Please see attached file for image>
Investigation
BEWARE: This will cause the z/OS Agent to crash.
- Run any z/OS Job and keep the Report in the File – select option File (and not Database) in the z/OS tab of the job object.
- Try to open the report via the Open button - see screenshot above.
- The z/OS agent will crash.
Cause type:
Defect
Root Cause: The request sending the report to the UI, was not correctly handled by the Agent.
OS: MVS
Update to a fix version listed below or a newer version if available.
With the releases listed below, a message or pop-up window will be implemented to inform the user that this feature is not available. The Agent will not crash.
Fix Status: Released
Fix Version(s):
Component(s): Agent MVS
Automation Engine 12.1.0 - Available
Automation Engine 12.0.2 - Available
Automation Engine 11.2.4 - Available
Automation Engine 11.1.6 - Available
Workaround :
N/A