E03080003: Requested Message Key Not Found

Products

• CA Harvest Software Change Manager - OpenMake Meister
• CA Harvest Software Change Manager

Issue/Introduction

After an upgrade we are finding error messages like this in our hco log files:

E03080003: Requested Message Key Not Found: : HAPI_I_BROKER_CONNECT
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HSRV_I_SAME_VERSION_NOT_MODIFIED
E03080003: Requested Message Key Not Found: : HAPI_I_EXECUTE_SUCCESS
E03080003: Requested Message Key Not Found: : HAPI_I_CHECKOUT_SUMMARY
Checkout has been executed successfully.

Environment

Release: SCMNCR99000-12.6-Harvest-Software Change Manager-Named User-Competitive Replacem
Component:

Cause

Navigating to the $CA_SCM_HOME folder and checking the file permissions using "ls -al *.msg".

It was found that the *.msg files were configured to only be readable by the file's owner, and not visible for anyone else (-r--------).

Resolution

Executed chmod for each file to make it world readable (chmod a+r *.msg) and the problem was resolved.

It is necessary to repeat this process on every Unix/Linux computer where the SCM Client was installed.

Additional Information

In another case it was found that the msg files were missing after an upgrade.  Those were copied from another Harvest installation and this resolved the problem.