CAUAJM_E_18402 ORA-28000: the account is locked

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

After some testing performed by the DBA, we are unable to start our Autosys services. When we check the application server or event demon log, we see the following error: 

[10/22/2017 11:08:42] CAUAJM_E_18402 ORA-28000: the account is locked 

[10/22/2017 11:08:42] CAUAJM_E_10649 Server AUTOSYS was not available during connection operation. 

[10/22/2017 11:09:42] CAUAJM_E_18407 Failed to connect to Oracle server: AUTOSYS 

[10/22/2017 11:09:42] CAUAJM_E_18400 An error has occurred while interfacing with ORACLE. 

[10/22/2017 11:09:42] CAUAJM_E_18401 Function <Olog> invoked from <openProc> failed <233> 

[10/22/2017 11:09:42] CAUAJM_E_18402 ORA-28000: the account is locked 

[10/22/2017 11:09:42] CAUAJM_E_10649 Server AUTOSYS was not available during connection operation. 

Environment

Release: All Supported Versions
Component: Workload Automation AE (AutoSys Edition):

Cause

The "autosys" user account is locked on the database side.

Resolution

Have your DBA unlock the "autosys" user account. 

 

Note: If the DBA changes the password for the "autosys" user, you will need to update the password on the WAAE side. Please see  https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-1/administrating/ae-administration/configure-an-event-server/dbaccess.html