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Planned deployments are not working - Authentication Error


Article ID: 84921


Updated On:


CA Automic Workload Automation - Automation Engine


Affects Release version(s): 7

Error Message :
Authentication Error. Username or password is not correct

When a future execution is set up, the system fails to ask the user for the password to execute the workflow and so the above error message is displayed.

Entire error message:
2017-04-13 13:58:02,237 [129(AUTOMIC/100)] INFO  RM.PeriodicTasks - Waiting executions found. Number of executions: 12017-04-13 13:58:02,627 [37-RM.JobQueue(AUTOMIC/100)] ERROR RM.AUTH - Error opening login scope.Ventum.Bond2.Exceptions.BusinessRuleViolationException: Authentication Error. Username or password is not correctat Ventum.Bond2.Services.Impl.AuthenticationService.OpenLoginScope(String user, String pwd, LoginOption loginOption) in E:\BuildAgent\work\bondrelease\[email protected]\Projects\Ventum.Bond2.Services.Impl\Services.Impl\AuthenticationService.cs:line 182



Cause type:
Root Cause: Scheduling future execution does not prompt the user for a password, therefore the execution fails because of an authentication error when triggered by the system.


OS Version: N/A


Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Release Manager 7.0.2 - Available
Release Manager 8.0.0 - Available

Additional Information

Workaround :