User session is not released after CP crash

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Article ID: 84914

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

When a CP crashes, users that are connected to that CP appear as a “ghost user”.

This user will appear as duplicate user in the Connections section of the Automic Web Interface (AWI) or System Overview's Users section in the Java Client.

These user connections are persistent and count as another connection on licenses. 

 

Cause

Cause type:
Defect
Root Cause: This is a bug where user sessions are not released after a CP crashes.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available

Fix Status: In Progress

Fix Version(s):
Automation Engine 12.2.0 - Planned Release 2018-06-19
Automation Engine 12.1.2 - Planned Release 2018-05-21
Automation Engine 12.0.5 - Planned Release 2018-05-07
Automation Engine 11.2.8 - Planned Release 2018-06-05

Additional Information

Workaround :
N/A