Informatica Job fails to complete resulting in native account: [ICMD_10033] Command [getworkflowlog] failed with error [[CCM_10541] Internal error

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Article ID: 84903

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Stdout: [ICMD_10033] Command [getworkflowlog] failed with error [[CCM_10541] Internal error. Failed to create a client for service

An Informatica job fails to execute the getworkflow log command and the job fails. Native user has the necessary permissions and credentials are checked and validated, and the repository can be connected to.  However, the job fails with the following messages in the Agent log:
 
2017-12-14 09:23:11             Connected to repository 
2017-12-14 09:23:11             Parameters prepared 
2017-12-14 09:23:11             New Workflow Starting.... 
2017-12-14 09:23:12             runID after startWorkFlow: 82795
2017-12-14 09:23:12             Informatica Workflow Started on remote site. runID: 25486705  runInstanceName:25486705 remote runID:82795 pmcmd version:[9.6.1 HotFix3], build [990.0611], LINUX 64-bit WF log file:/usr/local/Informatica/infa_shared/WorkflowLogs/w_ADMIN_RUN_TEST.log
2017-12-14 09:23:12             Waiting for Informatica job to finish on remote site. runID: 25486705 remote runID:82795
2017-12-14 09:23:18             Informatica Workflow job finished on remote site. Prepare to fetch log files. runID:25486705 remote runID:82795
2017-12-14 09:23:20             Error retrieving Workflow log file, runid: 82795
2017-12-14 09:23:20             Stdout: [ICMD_10033] Command [getworkflowlog] failed with error [[CCM_10541] Internal error. Failed to create a client for service [Internal error. Failed to create a client for service [/coreservices/DomainService] because of the following error: [[DTF_0020] The [DomainService] Service failed to authenticate the user with the error message [[UM_10205] Failed to authenticate user [infodomain] belonging to security domain [Native]. Please check domain logs for more information.].]. Contact Informatica Global Customer Support.] because of the following error: [{1}]. Contact Informatica Global Customer Support.].
2017-12-14 09:23:20             Stderr: sh: SHELLOPTS: readonly variable

Cause

Cause type:
Defect
Root Cause: A corrupt RA Informatica connection object. Once the connection object is deleted and recreated, then the job will run as expected.

Environment

OS Version: N/A

Resolution

Delete and recreate the RA Informatica connection object. 

Fix Status: No Fix

Additional Information

Workaround :
N/A