Web UI not responding to mouse clicks when using WebGarden

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 7

Error Message :
N/A

Release Manager does not support WebGarden setup where a single application pool may contain 2 or more worker processes.

Release Manager stores connection pools within a single process. In WebGarden setup, a single application pool may contain two or more worker processes.

Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail. This can manifest within the ARA web UI as mouse clicks not being detected and overall connection failures.

Cause

Cause type:
Other
Root Cause: In WebGarden setup, a single application pool may contain two or more worker processes. Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail.

Environment

Release:
Component: ARLSMG

Resolution

Within the application pool Advanced Setting, the "Maximum Worker Processes" field must be set to 1. 

Fix Status: No Fix

Additional Information

Workaround :
N/A