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Web UI not responding to mouse clicks when using WebGarden
Article ID: 84874
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Affects Release version(s): 7
Error Message :
N/A
Release Manager does not support WebGarden setup where a single application pool may contain 2 or more worker processes.
Release Manager stores connection pools within a single process. In WebGarden setup, a single application pool may contain two or more worker processes.
Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail. This can manifest within the ARA web UI as mouse clicks not being detected and overall connection failures.
Error Message :
N/A
Release Manager does not support WebGarden setup where a single application pool may contain 2 or more worker processes.
Release Manager stores connection pools within a single process. In WebGarden setup, a single application pool may contain two or more worker processes.
Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail. This can manifest within the ARA web UI as mouse clicks not being detected and overall connection failures.
Cause
Cause type:
Other
Root Cause: In WebGarden setup, a single application pool may contain two or more worker processes. Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail.
Other
Root Cause: In WebGarden setup, a single application pool may contain two or more worker processes. Requests from a single client may be distributed between processes and make the validation of AE connection with application pool fail.
Environment
Release:
Component: ARLSMG
Component: ARLSMG
Resolution
Within the application pool Advanced Setting, the "Maximum Worker Processes" field must be set to 1.
Fix Status: No Fix
Fix Status: No Fix
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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