Upgrade not works: Step 3 of 4 : Impossible to stop the DUAS 5.3.3

Issue/Introduction:

Error Message :
- In the maintenance.log file:

================================================================================================================================================================
|2014-07-18 10:07:43,383|INFO ||BackgroundWorker-12|com.orsyp.kmeleon.persistence.LocalFilePersistenceRepositry|Write into:\\muce019334.munich.munichre.com\WTSData$\userdata\ny30402.MUNICH\windows\univiewer_console\standalone\default\tmp_localsettings.xml
|2014-07-18 10:07:43,617|INFO ||BackgroundWorker-12|com.orsyp.kmeleon.persistence.LocalFilePersistenceRepositry|Write into:\\muce019334.munich.munichre.com\WTSData$\userdata\ny30402.MUNICH\windows\univiewer_console\standalone\default\localsettings.xml
|2014-07-18 10:08:16,456|INFO ||BackgroundWorker-37|com.orsyp.kmeleon.util.upgrade.UvcUpgradeLogFile|ACTS806511|| 2014-07-18 08:08:16 |INFO|X|STEP_3_RUNNING|DuasUpgradeLiveParametersController.stopV5Internal:638|Stopping Dollar Universe 5
|2014-07-18 10:08:16,487|ERROR||BackgroundWorker-37|com.orsyp.kmeleon.util.upgrade.UvcUpgradeLogFile|ACTS806511|| 2014-07-18 08:08:16 |ERROR|X|STEP_3_RUNNING|DuasUpgradeLiveParametersController.stopV5Internal:643|Dollar Universe 5 couldn't be stopped. : STARTED
|2014-07-18 10:08:16,487|ERROR||BackgroundWorker-37|com.orsyp.kmeleon.document.upgradewizard.controller.DuasUpgradeLiveParametersController$4|Dollar Universe 5 couldn't be stopped.
com.orsyp.UniverseException: Dollar Universe 5 couldn't be stopped.
at com.orsyp.kmeleon.document.upgradewizard.controller.DuasUpgradeLiveParametersController.stopV5Internal(DuasUpgradeLiveParametersController.java:644)
at com.orsyp.kmeleon.document.upgradewizard.controller.DuasUpgradeLiveParametersController$4.run(DuasUpgradeLiveParametersController.java:450)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
===========================================================================================================================

Patch level detected:Dollar Universe 6.1.41
Product Version: Dollar.Universe 6.1.41

The upgrade wizard blocks systematically at step 3 of 4.

The Dollar Universe cannot be stopped by the wizard.

If on the other side the user stops the 5.3 application manually, the wizard refuses to move on, claiming that Dollar Universe 5.3 is not started.

During step 3 of the upgrade wizard : Import of the production data

ERROR : Impossible to stop Dollar Universe

Only workaround is to run manually a rollback: to restore the DUAS 5.3 instance:

unims –uniupgrade rollbackV5.cmd

Cause:

Cause type:
Configuration
Root Cause: This is a very specific issue related to the customer configuration, involving Sgl Server and the executions submitted by the related accounts.

Environment:

OS: Windows Server 2008
Related configuration item(s): Upgrade from V5.3.3

Resolution:

The most rapid solution is to

=================================================================================================
1. If a reference exists onsite :

-- Uninstall DUAS 5.3
-- Install a DUAS 6.1.41
-- Deploy again required objects from reference node on the new DUAS instance

2. If there is no reference node available:

-- Create a package from all data (upr, ses, tsk, mu, ..)
-- Uninstall DUAS 5.3,
-- Install DUAS 6.1.41 -
-- Finally import the packages again.

=================================================================================================

Fix Status: No Fix

Additional Information:

Workaround :
N/A