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Agent crashes with error "U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class '5"

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Article ID: 84870

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class '5"

During an Agent shutdown/restart, the Agent crashes and the above error is displayed.

This issue is not seen during normal Agent operations.

Investigation

The issue can be reproduced by resolving a backend VARA that takes a long time to resolve and then shutting down the agent while the VARA resolution is still in progress.

Cause

Cause type:
Defect
Root Cause: The agent shutdown was triggered by another bug that made the agent think that it has an insufficient license class

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Component(s): Agent Unix, Automation Engine

Automation Engine 12.2.0 – Planned release date: 2018-06-19
Automation Engine 12.1.1 - Available

Additional Information

Workaround :
N/A