Agent crashes with error "U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class '5"
Article ID: 84870
CA Automic Workload Automation - Automation Engine
Error Message :
U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class '5"
During an Agent shutdown/restart, the Agent crashes and the above error is displayed.
This issue is not seen during normal Agent operations.
The issue can be reproduced by resolving a backend VARA that takes a long time to resolve and then shutting down the agent while the VARA resolution is still in progress.
OS Version: N/A
Root Cause: The agent shutdown was triggered by another bug that made the agent think that it has an insufficient license class
Update to a fix version listed below or a newer version if available.
Fix Status: In Progress
Component(s): Agent Unix, Automation Engine
Automation Engine 12.2.0 – Planned release date: 2018-06-19
Automation Engine 12.1.1 - Available