Windows Agent crashes with dumpfile after File Transfer restart
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Article ID: 84858
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Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message : N/A
In specific situations, restarting a File transfer will cause the target Windows Agent to abort with dump and trace files.
Investigation
The target file which was written on the first aborted transfer attempt will still be in use, so the agent can not fulfill the requested task. This causes the Agent to crash with dump and trace files.
Environment
OS: Windows OS Version: N/A
Cause
Cause type: Defect Root Cause: Found as bug in the Windows Agent, which kept the file of the first transfer attempt to be in usage.
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s): Automation Engine 12.0.0 - Available Automation Engine 11.2.2 - Available Automation Engine 11.1.3 - Available Automation Engine 10.0.8 - Available