Windows Agent crashes with dumpfile after File Transfer restart

Article Id: 84858

Status: Published

Updated On: 15-04-2018 08:01

Legacy Id: 000008645

Products:

CA Automic Workload Automation - Automation Engine , AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
N/A

In specific situations, restarting a File transfer will cause the target Windows Agent to abort with dump and trace files.

Investigation

The target file which was written on the first aborted transfer attempt will still be in use, so the agent can not fulfill the requested task. This causes the Agent to crash with dump and trace files.

Cause:

Cause type:
Defect
Root Cause: Found as bug in the Windows Agent, which kept the file of the first transfer attempt to be in usage.

Environment:

OS: Windows
OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.0 - Available
Automation Engine 11.2.2 - Available
Automation Engine 11.1.3 - Available
Automation Engine 10.0.8 - Available

Additional Information:

Workaround :
Restart the Agent and file transfer.