Windows Agent crashes with dumpfile after File Transfer restart
Article ID: 84858
Updated On:
Products
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message :
N/A
In specific situations, restarting a File transfer will cause the target Windows Agent to abort with dump and trace files.
Investigation
The target file which was written on the first aborted transfer attempt will still be in use, so the agent can not fulfill the requested task. This causes the Agent to crash with dump and trace files.
N/A
In specific situations, restarting a File transfer will cause the target Windows Agent to abort with dump and trace files.
Investigation
The target file which was written on the first aborted transfer attempt will still be in use, so the agent can not fulfill the requested task. This causes the Agent to crash with dump and trace files.
Cause
Cause type:
Defect
Root Cause: Found as bug in the Windows Agent, which kept the file of the first transfer attempt to be in usage.
Defect
Root Cause: Found as bug in the Windows Agent, which kept the file of the first transfer attempt to be in usage.
Environment
OS: Windows
OS Version: N/A
OS Version: N/A
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Automation Engine 12.0.0 - Available
Automation Engine 11.2.2 - Available
Automation Engine 11.1.3 - Available
Automation Engine 10.0.8 - Available
Fix Status: Released
Fix Version(s):
Automation Engine 12.0.0 - Available
Automation Engine 11.2.2 - Available
Automation Engine 11.1.3 - Available
Automation Engine 10.0.8 - Available
Additional Information
Workaround :
Restart the Agent and file transfer.
Restart the Agent and file transfer.
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