Windows Agent crashes with dumpfile after File Transfer restart

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Article ID: 84858

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

In specific situations, restarting a File transfer will cause the target Windows Agent to abort with dump and trace files.

Investigation

The target file which was written on the first aborted transfer attempt will still be in use, so the agent can not fulfill the requested task. This causes the Agent to crash with dump and trace files.

Cause

Cause type:
Defect
Root Cause: Found as bug in the Windows Agent, which kept the file of the first transfer attempt to be in usage.

Environment

OS: Windows
OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.0 - Available
Automation Engine 11.2.2 - Available
Automation Engine 11.1.3 - Available
Automation Engine 10.0.8 - Available

Additional Information

Workaround :
Restart the Agent and file transfer.