Upgrade hangs on importing STATIC

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

While upgrading the install hangs while trying to import STATIC.

Grepping for the Applications Manager OS user seen below(replace appwrx with your Applications Manager OS user):
ps -ef|grep appwrx

shows that the installation is stuck on deleting the tmpdefmap.dat file.
ps -ef|grep appwrx
appwrx  41144 41143   0 11:30 pts/0    00:00:00 rm tmpdefmap.dat


 

Environment

OS: All Linux/Unix
OS Version: N/A

Cause

Cause type:
By design
Root Cause: This is an OS specific error.

Resolution

To proceed through the installation, kill the stuck process using it's process ID:

So for this example:
ps -ef|grep appwrx
appwrx  41144 41143   0 11:30 pts/0    00:00:00 rm tmpdefmap.dat

issue:
kill 41144
and it will move on to importing the next file. This must be done each time until the install is finished with the required imports.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A