User could not disconnect after Zero Downtime Upgrade

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Article ID: 84851

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

After performing a Zero Downtime Upgrade (ZDU), several users are shown in the System Overview as connected to a CP of the old MQSET, even though this CP is no longer running. These connections cannot be disconnected in any way.  Even a restart or cold-start of the system does not solve the situation.

However, it has no negative impact on normal system operation.

Cause

Cause type:
Defect
Root Cause: A user could not be disconnected from an old CP, which is no longer running and nor connected to the Automation Engine.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Automation Engine 12.2.0 - Planned release date: 2018-06-19
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 - Available
Automation Engine 11.2.7 - Available

Additional Information

Workaround :
N/A