Remote Agents in a no_service status when Rmi Server is restarted

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Article ID: 84839

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
No_Service

When Applications Manger is restarted, remote agents on version 9.2.1 will be in a no_service status.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

Release: AAMORS99000-9.0-Automic Applications Manager-Oracle - RMS
Component:

Resolution

Upgrade to the fix version or newer version if available.

Fix Status: In Progress

Fix Version(s):
Applications Manager 9.2.2 - Planned release date: 2018-07-12

Additional Information

Workaround :
Restart any remote agent in No_Service from the command line using "stopso all" and "startso all"