File Transer aborts during short connection issue, files are transfered correctly but job ends abnormally

book

Article ID: 84821

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

Filetransfer aborts - during a short connection issue. 
The files are transfered correctly but the job itself ends abnormally

Short example from the agent log:
====
20160531/080046.586 - U0063073 FT'465817839' Connection to Agent 'XYZ' terminated.
20160531/080046.586 - U2000142 Unrecoverable I/O error found by Module/Function 'ft::TransferRunnable::checkTcpEvent'. Error: '10053 - An established connection was aborted by the software in your host machine.'.
20160531/080046.586 - U0063025 FT '465817839': FileTransfer was aborted because of a timeout error. No response from partner ' XYZ'.
20160531/080046.586 - U0011409 FT '465817839': FileTransfer ended abnormally.
20160531/080142.789 - U0011409 FT '465817839': FileTransfer ended abnormally.
====

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: Windows

Resolution

Update to a fix version listed below or a newer version if available.

 

Fix Status: Released

Fix Version(s):
Component(s): Agent Windows

Automation Engine 11.2.2 - Available
Automation Engine 11.1.4 - Available
Automation Engine 10.0.8 HF2  Available

Additional Information

Workaround :
N/A